Clinic Office Specialist Non-Commute DHR Gastro Institute

Description

DHR Health - US:

TX:

Edinburg - Days

MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY: The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

POSITION EDUCATION/QUALIFICATIONS
:

• High School/GED preferred
• MOS certificate preferred or 2 yrs. Experience in a busy office practice in a front desk role
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish

JOB KNOWLEDGE/EXPERIENCE
:

• Minimum of two (2) years receptionist experience preferred in the medical industry or MD office setting
• Previous experience in a high traffic medical office setting is preferred

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Working the reception desk, greeting and communicating with patients and providers
• Working in the call group area as needed
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations
• Answering multiple telephones and accurately documenting messages
• Forwarding telephone calls appropriately and following up on return calls
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Authorizing procedures, visits or surgeries, as needed
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing patient and administrative files
• Copying, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer
• Other duties as assigned

LINES OF RESPONSIBILITY (Chain-of-command)

Other information:

CUSTOMER SERVICE:

• Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
  Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC
:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT (ADA):

Essential Duties
:
Indicated by bold print within performance standards, preceding individual numbered criteria.

Note: The following summary describes typical physical and operational requirements associated with this position. It is not a complete list of all duties, responsibilities, and working conditions and is not an offer of employment or a contract of employment.

• Light/moderate lifting up to 20 lbs, from the floor to shoulder height
• Kneeling
• Walking
• Light/moderate carrying up to 20 lbs
• Straight pulling
• Pulling hand over hand
• Pushing
• Repeated bending
• Reaching above shoulder
• Climbing Ladders:
  No
• Dual simultaneous grasping
• Depth perception and color discrimination
• Ability to read, write, count, hear verbal communication
• Operating office and mechanical equipment
• Twisting and other movements as required

Working Conditions
:

The individual spends the majority of time in an air-conditioned environment with potential exposure to noise. Low exposure to cleaning agents and occasional exposure to malodorous or infectious substances is possible.

Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues.

Intelligence:
General learning ability, verbal, numerical, spatial, form perception, clerical perception, and motor coordination requirements apply.

Intended to provide a concise, job-focused description for applicants and internal use.