Clinic Office Specialist DHR Gastro Institute

Job Description

US:

TX:

Edinburg | RMF CLINIC | Full Time

Posted a week ago

MISSION STATEMENT: Our Mission is to improve the well‑being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION: Our Vision is to create a world‑class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY: The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

• High School/GED preferred
• Position requires travel; valid driver’s license and vehicle insurance are required
• MOS certificate preferred or 2 years experience in a busy office practice in a front desk role
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish
• Minimum of two (2) years receptionist experience preferred in the medical industry or MD office setting
• Previous experience in a high‑traffic medical office setting is preferred

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Works the reception desk, greeting and communicating with patients and providers
• Works in the call group area as needed
• Schedules, cancels and reschedules patient appointments
• Reminds patients of upcoming appointments and tracks missed appointments, no show and cancellations
• Answers multiple telephones and accurately documents messages
• Forwards telephone calls appropriately and follows up on return calls
• Checks in patients and properly documents registration
• Verifies insurance and patient demographics
• Authorizes procedures, visits or surgeries as needed
• Files or retrieves medical records and delivers to appropriate providers or departments as needed
• Files patient and administrative files
• Copies, scans and performs faxing duties
• Collects co‑pays and cash from patients; obtains authorization on credit cards
• Enters charges, payments and balances the day in the computer
• Provides excellent customer service to all DHR customers
• Other duties as assigned