Clinic Office Specialist, Urology Clinic PB - 19300

Clinic Office Specialist, Urology Clinic PB - 19300

DHR Health - US:

TX:

Edinburg
- Days

Summary:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

High School diploma/GED, preferred

MOS Certificate, preferred

Excellent customer service skills.

Computer skills required with knowledge of Microsoft Office suite.

Good written and verbal communication skills required.

Bilingual – English/Spanish.

Minimum of one (1) year receptionist experience preferred.

Previous experience in a high traffic medical office setting is preferred.

Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.

Working the reception desk, greeting and communicating with patients and providers.

Scheduling, canceling, and rescheduling patient appointments.

Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations.

Answering multiple telephones and accurately documenting messages.

Forwarding telephone calls appropriately and following up on return calls.

Checking-in patients and properly documenting registration.

Insurance verification and verification of patient demographics.

Authorizing procedures or surgeries, as needed.

Filing or retrieving medical records and delivering to appropriate providers or departments as needed.

Filing patient and administrative files.

Copying, scanning and faxing duties.

Collecting co-pays and cash from patients, getting authorization on credit cards.

Entering charges, payments, and balancing the day in the computer.

Other duties as assigned

Lines Of Responsibility: (Chain-of-command) Office Manager
2. Director DHR Health Clinics
3. Chief Ambulatory Officer

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

- Yes
- Kneeling
- Yes

Must be able to assist other employees with lifting more than 20 lbs.

- Yes
- Walking
- Yes

Light/moderate carrying up to 20 lbs.

- Yes
- Standing/Squatting
- Yes

Straight pulling
- Yes
- Sitting
- Yes

Pulling hand over hand
- Yes
- Pushing
- Yes

Repeated bending
- Yes
- Stooping/Bending
- Yes

Reaching above shoulder
- Yes
- Climbing Stairs
- Yes

Simple grasping
- Yes
- Depth Perceptions needed
- Yes

Ability to see
- Yes
- Identify Colors
- Yes

Operating office equipment
- Yes
- Twisting
- Yes

Operating mechanical equipment
- Yes
- Crawling
- No

Ability to read and write
- Yes
- Ability to Count
- Yes

Ability to hear verbal communication without aid
- Yes
- Operating Personal Vehicle
- Yes

Ability to comprehend written/verbal communication
- Yes
- Other:
Ability to deal with stress
- Yes

OSHA Category - III

The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

This position has minimal to no exposure to blood,…