Police Communications Operator

Job Overview

Posting Number: SRGV
8866

Title: POLICE COMMUNICATIONS OPERATOR

Number of Vacancies: 3

Location: Edinburg, Texas

Department: University Police

FTE: 1.0

FLSA Status: Non-Exempt

Position Available Date: 03/17/2026

• Answers emergency and non‑emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two‑way radio. The ability to speak concisely and distinctly.
• Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
• Uses a computer aided dispatch system to enter, research and retrieve information.
• Monitor closed circuit television, security, fire and radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Must be able to follow oral and written instructions.
• Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activations of emergency procedures for evacuations or similar emergencies.
• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Other duties as assigned.

High school graduation or GED.

Associate’s degree or thirty credit hours in Criminal Justice or related field.

Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.

One year experience in customer service or related field. To be considered suitable for employment, applicants may be required to successfully complete a polygraph interview, a criminal background check, and an extensive drug use analysis.

One year experience in a public safety or emergency communications field.

Applicants must successfully complete a Public‑Safety Telecommunication (PST) pre‑employment test administered by the Police Department. This position is classified as security‑sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

The Telecommunicator works in an enclosed, secured communications environment. The position requires rotating shift assignments on day, evening, and night with varying days off, holidays, and emergency recall during various types of unusual occurrences and emergencies. UTRGV is a distributed institution and requires presence at multiple locations throughout the Rio Grande Valley.

Full‑Time

Commensurate with experience

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non‑discrimination in its education programs and activities, including employment.

We encourage women, minorities and differently abled persons to apply for employment positions of interest.