Group Leader Customer Service

Customer Service provides leadership and oversight to ensure efficient, high-quality customer service while working closely with the Shipping Department to meet all customer requirements for key accounts such as Toyota and Honda. This position requires a bilingual professional capable of managing varying shifts based on business needs, monitoring team performance, coordinating workflows, handling service orders and customer complaints and supporting continuous improvement initiatives.

The role involves training staff, analyzing operations, planning resources, and collaborating across departments to ensure on-time, accurate shipments, compliance with internal and external audit requirements, and alignment with company goals.

• Bilingual (English/Spanish) - required
• Strong leadership and team management experience
• Excellent communication, customer service, and problem-solving skills
• Solid understanding of shipping, logistics, and warehouse operations
• Proficiency in Microsoft 365, data entry, and reporting tools
• Knowledge of continuous improvement principles (Kaizen) and process standardization
• Highly organized, detail-oriented, and flexible with work shifts
• Ability to ensure quality, accuracy, and compliance with company and audit requirements
• Available to work overtime and occasionally Saturday, Sundays and Holidays.