Patient Financial Counselor, Fin Counselors

Patient Financial Counselor, Fin Counselors - 20433

Posted 3 days ago

DHR Health - US:

TX:

Edinburg - Days

This position is responsible for admitting activities which include collection of accounts receivable, and cashier duties, and visiting with patient and family for assistance.

This position is responsible for admitting activities which include collection of accounts receivable, and cashier duties, and visiting with patient and family for assistance.

• High school diploma or GED required.
• Must be able to multi-task.
• Comprehensive knowledge of healthcare reimbursement.
• Good written and verbal communication skills required.
• Ability to read, write and speak English required
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians

• Communication – communicates clearly and concisely
• Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills – able to work effectively with other employees, patients and external parties
• PC skills – demonstrates proficiency in Microsoft Office applications and others as required. Must be able to type at least 35 WPM.
• Document Imaging - demonstrates proficiency in document imaging.
• Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.
• Medical Terminology
• HCPCS Internet Usage
  - Third Party Payers billing Access

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Responsible for screening all private pay patients to determine if patient is eligible for prompt pay rates local, state, federal or charity:
• Meets with patients to inform them of financial responsibility or potential financial programs available.
• Prompt pay rate
• Financial programs available
• Contacts and interviews patients and completes the patient screening charity form to determine the financial status of patients.
• Assists patients in completing eligibility applications to include gathering and copying of necessary documents required for TDH or County applications.
• Schedules appointments with appropriate offices (i.e. TDHS and/or County etc.) and provides list of necessary documents needed for interviews.
• Performs maintenance on account, modifies I‑Plan accordingly upon reviewing status and transfers to appropriate work(i.e. pending, approval, denial).
• Follows up with TDHS workers, County to see if patients qualify for an assistance programs.
• Reviews and follows up accounts for status updates, (i.e. approval or denial) through worklists and/or ATB reports.
• Calls patients prior to appointment to remind them of scheduled appointments and/ or required documentation.
• Reschedules appointments if necessary.
• Will request claim and forward to biller for all approved accounts.
• Denied accounts; transfers accounts to appropriate F/C agency and/or processes accounts for charity with supporting documentation.
• Ensues that the established collection protocol is followed so that private pay accounts are routinely contacted by telephone or by written notice until the accounts are collected and/or referred to management for other collection means or disposition.
• Assists admitting or discharge personnel with collection of accounts that are not fully covered by third party payers.
• Ensures patients fully understand the need to pay…