Clinic Office Specialist Oncology Nursing Job Edinburg area,Texas USA,Healthcare

Position: Clinic Office Specialist - FT - Days - Oncology Nursing - 21309

Clinic Office Specialist - FT
- Days
- Oncology Nursing - 21309

US:

TX:

Edinburg | RMF CLINIC | Full Time

Posted yesterday

Description

DHR Health - US:

TX:

Edinburg
- Days

Summary:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

POSITION EDUCATION/ QUALIFICATIONS :

High School/GED, preferred

Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

Minimum of two (2) years receptionist experience required
Previous experience in a busy medical office setting is preferred

Medical terminology experience/education, preferred.

Billing and insurance verification knowledge preferred

Excellent customer service and interpersonal skills

Computer skills required with knowledge of Microsoft Office suite

Good written and verbal communication skills required

Previous experience in a teaching facility preferred

Ability to use and learn EMR and practice management software

Responsibilities: POSITION RESPONSIBILITES:

Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
Greet patients to the practice in a warm and friendly manner
Respect and maintain privacy and dignity of patients; assure confidentiality at all times
Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
Register patient with proper insurance information
Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
Ability to take accurate and understandable messages and route them to the appropriate party as necessary
Make appointments for new and established patients
Note cancelled and rescheduled appointments through prescribed protocols set up by the office
File faxed/scanned information in charts for review by provider, if needed
Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
Communicating with patients, team members and providers
Scheduling, canceling, and rescheduling patient appointments and reporting data
Running reports as needed
Reminding patients of upcoming appointments and tracking missed appointments
Forwarding telephone calls appropriately and following up on return calls
Insurance verification, authorization and verification of patient demographics for entry into computer system
Retrieving and filing of medical records and delivering to appropriate providers as needed
Other copying, filing, scanning and faxing duties
Collecting co-pays and cash from patients, getting authorization on credit cards
Entering charges, payments, and daily balancing, as needed
Prepare and scan packets needed for billing company as needed
Submitting orders for clearances
End of month closing
Other duties as assigned

LINES OF REPSONSIBILITES :

(Chain-of-command)

Other information: CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the…