Clinic Office Specialist Clinic; Sprague

Clinic Office Specialist- FT
- Days - DHR Health Clinic (Sprague) - 20743

US:

TX:

Edinburg | RMF CLINIC | Full Time

Posted 2 days ago

DHR Health - US:

TX:

Edinburg
- Days

Summary:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

• High School/GED preferred
• Medical Office Certificate preferred
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

• Minimum of two (2) years receptionist experience in a medical setting required
• Previous experience in a high volume medical office setting is preferred
• Previous clinic experience with walk-in patients preferred
• Ability to learn computer software
• Previous experience with electronic medical record preferred
• Medical terminology experience/education, preferred

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Registration of patients to include demographics, collection of co pay and co insurance amounts, collection of insurance and other applicable data
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Statistical reporting for Manager as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Petty cash daily reconciliation
• Prepare deposit for the bank as needed
• Prepare and scan packets needed for billing as needed
• Other duties as assigned

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

Employees must be able to demonstrate the knowledge…