Hearing AID Coordinator; UT Health RGV Hearing Center at Surgical Specialty - Edinburg
Listed on 2026-10-03
-
Healthcare
Healthcare Administration, Medical Office
Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539
Edinburg:
Brownsville:
Office hours:
Monday-Friday
8:00a.m.
- 5:00p.m.
Faculty Recruitment:
College of Engineering & Computer Science: cecs
Robert
C. Vackar College of Business & Entrepreneurship: cobe
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
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Position Information
Posting Number
Posting Number UTHRGV
33
Working Title
Working Title HEARING AID COORDINATOR (UT Health RGV Hearing Center at Surgical Specialty - Edinburg)
Number of Vacancies
Number of Vacancies 1
Location
Location Edinburg, Texas
Department
Department School of Medicine / Surgical Specialty and MSK ISU
FTE
FTE 1.0
FLSA
FLSA Non-Exempt
Scope of Job
Oversees routine customer support functions of all activities related to hearing aids at all Hearing Center locations.
Description of Duties
- Provides customer service and handles office functions for the hearing aid center.
- Responsible for benefit determination, authorization, order entry and patient/provider communication.
- Organizes and evaluates existing business processes for the sale of hearing aids.
- Monitors hearing aids and accessories orders daily, initiates orders after all payment arrangements including insurance benefits.
- Coordinates and maintains real time inventory tracking of all hearing aid orders, statuses, and patient order communication.
- Coordinates process for sale of hearing aids once benefits have been obtained and confirmed.
- Responsible for training hearing center team with regards to patient scheduling, workflow to determine benefits for hearing aids, and all other duties as related to the sale of hearing aids.
- Reconciles all sales/receipts in inventory system and ensures accurate timely billing.
- Prepares accurate cost estimates of hearing aids for patients prior to placing manufacturers’ orders.
- Coordinates Hearing Center activities/staff and works with team.
- Practices excellent customer service in all interactions and exceptional hearing line services.
- Assists with hearing aid authorizations as needed.
- Prepares revenue and data reports as required.
- Assists with set budget and reviews sales data.
- Oversees sales and proper documentation within the Electronic Health Records system.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
High School Diploma.
Preferred Education
None.
Licenses/Certifications
None.
Required Experience
One (1) year of clinical experience performing closely related duties.
Preferred Experience
Experience working in audiology/ ENT /Hearing aids. Bilingual (English/Spanish).
Equipment
Use of standard office and hearing aid equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.
Other
Excellent communication skills and team interaction. Ability to work with multiple software including inventory management. Excellent communication skill using all modes.
Physical Capabilities
N/A
Employment Category
Employment Category Full-Time
Minimum Salary
Minimum Salary Commensurate with Experience
Posted Salary Commensurate with Experience
Position Available Date
Position Available Date 10/05/2026
Grant Funded Position
Grant Funded Position No
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to…
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