More jobs:
IT Specialist
Job in
Edinburg, Hidalgo County, Texas, 78540, USA
Listed on 2026-02-16
Listing for:
IOC Company
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
PLEASE APPLY AT OUR COMPANY PORTAL HERE
Sincestartingbusinessnearlytwodecadesago,IOCCompany,L.L.C.,hasbuiltourservicesonafoundationofsafety,quality,and productivity.
Maintainingthatcommitmenthasmeantbringingonqualified,dedicatedprofessionalsequallycommittedtoprovidingbest-in-class services.
Ifyouarehard-working,seriousaboutsafety,andreadytodoyourpartinsupportofateam,youjustmightbeagreatfithereat
IOCCompany,L.L.C.
- Provide Tier-1andTier-2technicalsupportforIOCemployees
- Troubleshoot hardware,software,andconnectivityissuesinpersonandremotely
- Support desktops,laptops,mobile devices,and peripherals
- Configureandtroubleshootprintersandmultifunctiondevices
- Maintainaccurateticketdocumentationandtimelyresolutionofsupportrequests
- Deliver professional,courteous,andresponsivecustomerservice
- Create,modify,anddisableuseraccountsunderestablishedproceduresfor:
- Microsoft
365(O365) - Viewpoint Vista
- HCSSapplications
- Quick Books
- Adobeandotherbusinessapplications
- Microsoft
- Assignandremoveuserpermissionsbasedonrole,department,and approval
- Assistwithonboardingandoffboardingactivities,includingaccessprovisioninganddeprovisioning
- Ensureaccountchangesfollowcompanypoliciesandsecuritystandards
- EscalateaccessorpermissionconcernstotheITDirectorasneeded
IT Director
Guidance)
- Assistwithadministrationandmaintenanceof:
- Windows Server environments
- Virtualmachinesina Hyper-Venvironment
- Active Directoryusersandgroups
- Supportbusinessapplications,updates,anduseraccess
- Deployvirtualmachinesandsystemresourcesfromestablishedtemplates
- PerformroutinesystemchecksandreportfindingsorconcernstotheITDirector
- ParticipateininfrastructureandapplicationprojectswhilelearningIOCstandardsandbestpractices
- Assistwithtroubleshooting
LAN/WANconnectivityissues - Support Uni Finetworkingequipmentafterinitialconfigurationanddesign
- Assistwithmonitoringandtroubleshooting:
- Point-to-Point(PtP) and Point-to-Multi-Point(PtMP) wireless links
- Site-to-siteVPNconnectivity
- Remoteconnectivitysolutionssuchas Starlink
- Escalatecomplexnetworkingordesign-levelissuestotheITDirectorasappropriate
- Workcloselywiththe
IT Director
onhigher-leveltechnicaldutiesandinitiatives - Contributetoinfrastructure,networking,and application-relatedprojectswithoutfullownership
- Createandmaintaintechnicaldocumentation,SOPs,andbasicdiagrams
- Communicatetechnicalinformationclearlytonon-technical users
- Demonstrate initiative,professionalism,andawillingnesstolearnnewtechnologies
- SupportcontinuousimprovementofITprocessesandworkflows
- Perform other
IT-relateddutiesasassigned,consistentwiththescopeandexpectationsoftheITSpecialistrole
- Experiencesupportingoradministering:
- Microsoft
365(O365) - Viewpoint Vista
- HCSSapplications
- Quick Books
- Adobelicensingandusermanagement
- Microsoft
- Exposure to:
- Windows Server environments
- Hyper-Vvirtualmachinedeployment
- Active Directory administration
- Intunedevicemanagement
- Uni Finetworkingenvironments
- VPNconnectivitytroubleshooting
- Wirelessbridgetechnologies(PtP/PtMP)
- Starlinkorothernon-traditionalWANconnections
- Power Shell familiarity
- CompTIAA+,Network+,orsimilarcertifications
- Experiencesupportingfield-based,construction,orindustrialenvironments
- Reportsdirectlytothe
IT Director - Workscollaborativelyonsystems,networking,andapplicationsupport
- Doesnothavefullownershipofenterpriseplatforms
- Nodirectreports
- Associatedegreeorequivalentcombinationofeducationandrelevantexperience
- Minimum5yearsofhands-onITsupportexperience
inanenterpriseorbusinessenvironment - Experience supporting Windowsclientoperatingsystems
- Demonstratedexperiencewithuseraccountcreationandaccessmanagement
- Workingknowledgeof Windows Server ,virtualization,andnetworkingconcepts
- Experiencesupportingenterprisebusinessapplications
- ExperienceusingITticketingsystemsanddocumentingwork
- Strong troubleshooting,analytical,and problem-solving skills
- Excellentinterpersonalandcustomerserviceskills
- Valid Texas Driver License
- Willingnesstotravelto
IOClocationsasrequired(upto~45%) - Abilitytoworkoccasionalnightsorweekendsformaintenanceorurgentissues
- Abilitytomeetphysicalandsafetyrequirementsoftherole
- Abilitytoread,write,andunderstandsafetyregulationsapplicabletoIOCoperations
- Mustbeabletosuccessfullypassallrequiredpre-employment screenings,includingdrugtesting
IOCCompany,L.L.C.providesequalemploymentopportunitiestoallemployeesandapplicantsforemploymentwithoutregardtorace,color,creed,ancestry,national origin,citizenship,sexorgender(including pregnancy,childbirth,and pregnancy-related conditions),genderidentityorexpression,sexual orientation,marital status,religion,age,disability,genetic information,military service,oranyothercharacteristicprotectedbyapplicablelaw.
Ifyouhavequestionsorconcernsregardingequalemploymentopportunities,please contact.
PLEASE APPLY AT OUR COMPANY PORTAL HERE
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