IT Specialist

PLEASE APPLY AT OUR COMPANY PORTALHERE

Sincestartingbusinessnearlytwodecadesago,IOCCompany,L.L.C.,hasbuiltourservicesonafoundationofsafety,quality,and productivity.

Maintainingthatcommitmenthasmeantbringingonqualified,dedicatedprofessionalsequallycommittedtoprovidingbest-in-class services.

Ifyouarehard-working,seriousaboutsafety,andreadytodoyourpartinsupportofateam,youjustmightbeagreatfithereat

IOCCompany,L.L.C.

• Provide Tier-1 and Tier-2 technical support for IOC employees
• Troubleshoot hardware, software, and connectivity issues in person and remotely
• Support desktops, laptops, mobile devices, and peripherals
• Configure and troubleshoot printers and multifunction devices
• Maintain accurate ticket documentation and timely resolution of support requests
• Deliver professional, courteous, and responsive customer service

• Create, modify, and disable user accounts under established procedures for:
  • Microsoft
    365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • Quick Books
  • Adobe and other business applications
• Assign and remove user permissions based on role, department, and approval
• Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
• Ensure account changes follow company policies and security standards
• Escalate access or permission concerns to the IT Director or needed

• Assist with administration and maintenance of:
  • Windows Server environments
  • Virtual machines in a Hyper‑V environment
  • Active Directory users and groups
• Support business applications, updates, and user access
• Deploy virtual machines and system resources from established templates
• Perform routine system checks and report findings or concerns to the IT Director
• Participate in infrastructure and application projects while learning IOC standards and best practices

• Assist with troubleshooting LAN/WAN connectivity issues
• Support Uni Fi networking equipment after initial configuration and design
• Assist with monitoring and troubleshooting:
  • Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links
  • Site-to-site VPN connectivity
  • Remote connectivity solutions such as Starlink
• Escalate complex networking or design-level issues to the IT Director or appropriate

• Work closely with the IT Director on higher-level technical duties and initiatives
• Contribute to infrastructure, networking, and application-related projects without full ownership
• Create and maintain technical documentation, SOPs, and basic diagrams
• Communicate technical information clearly to non-technical users
• Demonstrate initiative, professionalism, and a willingness to learn new technologies
• Support continuous improvement of IT processes and workflows
• Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role

• Experience supporting or administering:
  • Microsoft
    365 (O365)
  • Viewpoint Vista
  • HCSS applications
  • Quick Books
  • Adobe licensing and user management
• Exposure to:
  • Windows Server environments
  • Hyper‑V virtual machine deployment
  • Active Directory administration
  • Intune device management
  • Uni Fi networking environments
  • VPN connectivity troubleshooting
  • Wireless bridge technologies (PtP/ PtMP)
  • Starlink or other non‑traditional WAN connections
• Power Shell familiarity
• CompTIA+, Network+, or similar certifications
• Experience supporting field-based, construction, or industrial environments

• Reports directly to the IT Director
• Works collaboratively on systems, networking, and application support
• Does not have full ownership of enterprise platforms
• No direct reports

• Associate degree or equivalent combination of education and relevant experience
• Minimum 5 years of hands‑on IT support experience in an enterprise or business environment
• Experience supporting Windows client operating systems
• Demonstrated experience with user account creation and access management
• Working knowledge of Windows Server, virtualization, and networking concepts
• Experience supporting enterprise business applications
• Experience…