IT Infrastructure and Services Coordinator

IT Infrastructure and Services Coordinator

Date Posted: 12/2/2025

Location: Education Service Center Region 13 - 200

Position Type: Leadership/Program Lead/ Coordinator III

Reports to: Chief Technology Officer

Salary: This is a full‑time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $.

Lead the planning, integration, and oversight of ESC Region 13’s IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E‑rate, regional technology leadership engagement, and documentation of internal processes using AI agents.

• Bachelor's degree in Computer Science or a related field
• 5 years of experience in systems administration or network administration in an enterprise environment
• 3 years of experience in a leadership or supervisory role in IT
• Experience managing services to external clients and vendors

• Three years of work experience with database technologies
• Three years of work experience with virtualization solutions
• Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE
• Experience leading cross-functional technical teams
• Experience with budget development and oversight
• Experience coordinating technology services for public sector clients or educational institutions
• Familiarity with cybersecurity standards and disaster recovery planning

Technical Proficiency:

• Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services
• Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management
• Skilled in scripting (e.g., Power Shell, BASH) and cloud technologies (Azure, AWS)
• Familiarity with security and compliance standards including encryption, patch management, and disaster recovery

Leadership and Communication:

• Strong managerial skills in team supervision, coaching, and expectation-setting
• Effective communication with internal teams and district-level technology directors
• Skilled in facilitating collaborative decision‑making and service prioritization
• Strong customer service orientation

Project and Operational Management:

• Experience in leading and documenting technology projects and service delivery standards
• Knowledgeable in enterprise technology lifecycle planning
• Ability to conduct root cause analysis and proactively improve systems reliability

Cybersecurity and Governance:

• Capable of implementing and enforcing security protocols and best practices
• Coordinates internal assessments and remediation processes related to IT security
• Maintains incident response documentation and system hardening standards

Process Documentation and AI Tools:

• Familiarity with AI‑related governance, data structures, and strategic planning is essential.
• Leads efforts to document policies and technical processes with support from AI agents and automation tools

Promotes continuous improvement through standardization of workflows

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
• Oversee daily operations to ensure consistent, high‑quality service delivery across all technical support functions.
• Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts.
• Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands.
• Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance.
• Oversee all…