Director of Business Application-FT-Days- IT Admin - 8901

Director of Business Application

DHR Health - US:

TX:

Edinburg - Days

Summary:

FLSA STATUS:
Exempt Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Director of Business Applications is responsible for overseeing the development, implementation, and management of business-critical applications, including Infor Cloud Suite, Cerner Rev Elate, Altera Paragon, and Symplr sProvider. This leadership role involves managing a team of application specialists and engineers to ensure these systems meet the needs of key departments, including Finance and Accounting, Human Resources, Supply Chain, and the Hospital Business Office.

The director will collaborate with department leaders, drive process improvements, and ensure optimal system performance and alignment with organizational goals.

POSITION EDUCATION/

QUALIFICATIONS:

· Bachelor's degree in Computer Science or Information Systems, engineering or related technical field required

JOB KNOWLEDGE/

EXPERIENCE:

· Minimum of X years progressive experience in IT infrastructure and operations, including 8+ years in senior leadership roles managing complex technology environments

· Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders

· Effective negotiation and vendor management skills.

· Proactive problem solver with meticulous attention to detail.

Responsibilities:

POSITION RESPONSIBILITIES:

· Develop and execute the strategy for managing and optimizing business applications, ensuring alignment with organizational goals and the needs of Finance, HR, Supply Chain, and the Business Office.

· Build, lead, and mentor a team of application specialists and engineers, fostering a collaborative and high-performance work environment.

· Oversee the implementation, configuration, and optimization of core systems, including Infor Cloud Suite, Altera Paragon, and Symplr sProvider, ensuring seamless operations.

· Act as the primary liaison between IT and key business units, gathering requirements, addressing concerns, and aligning application functionality with operational objectives.

· Lead and manage application-related projects, such as new implementations, upgrades, and integrations, ensuring timely delivery and stakeholder satisfaction.

· Conduct an annual review of the application rationalization matrix to assess system performance, eliminate redundancies, and reprioritize investments in alignment with organizational goals.

· Continuously monitor application performance, identify potential issues, and implement proactive measures to minimize downtime and disruptions.

· Partner with department leaders to identify inefficiencies and opportunities for automation, streamlining workflows, and enhancing user productivity.

· Negotiate and manage contracts with software vendors, ensuring service level agreements (SLAs) are met and maintaining strong working relationships.

· Ensure all applications adhere to industry standards, regulatory requirements, and organizational policies, maintaining data integrity and security.

Other information:

LINES OF RESPONSIBILITIES:

(Chain-of-command)

1. Chief Information Officer

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each…