Assistant Director Of Financial Aid

Position: ASSISTANT DIRECTOR OF FINANCIAL AID
To assist the Associate Director or Director, Financial Aid in planning, administration and management of all assigned federal, state and local financial aid programs; and to manage key areas of the office, including support of customer service functions and major programs. Responsible for assisting in the administration of various financial aid programs and related functions of the Office of Financial Aid.

Description of Duties

* Supervises, trains, and provides technical assistance to professional and support staff, and evaluates employee performance.

* Reviews and interprets business analytics and statistical data to determine data driven informed decisions.

* Makes packaging recommendations to improve the strategic use of financial aid programs.

* Responsible for managing federal and state programs.

* Seeks new and/or additional funding sources from federal, state, institutional and private organizations.

* Collaborates with internal and external departments and organizations to accomplish financial aid and enrollment management objectives.

* Makes recommendations for enhancing departmental operations, including the establishment and implementation of short and long-term goals.

* Provides leadership and direct support in overseeing the daily operations of the office, acts on behalf of Director or Associate Director.

* Interprets, implements, and maintains compliance of the complex federal, state, and institutional policies and regulations.

* Supervises packaging, cancellation, and maintenance of student financial aid in accordance with program guidelines, regulations, and policies.

* Serves as liaison with campus departments and off-campus agencies and represents the Director at meetings, seminars, and/or conferences.

* Manages reporting requirements for assigned programs and for analysis/forecasting.

* Serves as point of contact for customer service escalations through the student services center and executes professional judgment for students in special circumstances.

* Represents the office and the university at public affairs events and university functions.

* Facilitates public relations for the office and develops financial aid information for university and external constituencies.

* Reconciles financial aid program accounts with the financial aid accounting office.

* Executes special tasks and projects assigned by the Associate Director or Director.

* May perform other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Supervises assigned professional and support staff.

Required Education

Bachelor's Degree from an accredited University.

Preferred Education

Master's degree in Business or a related field from an accredited University.

Licenses/Certifications

None.

Required Experience

Three (3) years of progressive professional work experience in Student Financial Services or a closely related field.

Preferred Experience

Supervisory experience preferred.

Equipment

Proficiency required in the use of personal computers, computer systems, attached devices, and standard office equipment

Working Conditions

Needs to be able to successfully perform all required duties. Usual office environment.

Other

May be required to work evenings and/or weekends. Occasional travel will be required. Must have strong organizational and analytical skills and excellent attention to detail as

well as excellent oral and written communication skills with individuals and in a group setting. Possess superior interpersonal skills; strong customer service orientation and ability to impart those skills to members of the staff. Requires ability to multi-task and solve complex problems and work effectively with diverse constituencies, both internal and external and flexibility to handle a variety of duties and projects throughout the year.

The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Office of Financial Aid will work closely with the Student Services Center to meet student needs.

Physical Capabilities Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 10/24/2025 Grant Funded Position No If Yes, Provide Grant Expiration Date