Store Sales Manager

Overall Job Summary

The Store Sales Manager is responsible for leading selling, service, front-of-store presentation, Team Leader execution, Customer loyalty, and sales capability in over $9M stores. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day through the Sales Team, and key sales-floor presentation standards.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Deliver financial results
• Work assigned schedules based on business needs.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Role applies to over $9M stores in the updated operating model; under $9M stores assign these Sales Manager responsibilities to the Store Manager.
• Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
• Use A+ Coaching to develop Team Leaders and Sales Team Members, with focus on selling behaviors, Customer engagement, and execution accountability.
• Serve as the leader for Team Leaders in over $9M stores and ensure Team Leader ownership of assigned areas is executed.
• Own Customer loyalty, selling skills, monthly training for Sales Team Members, and all selling metrics including HIGH 5.
• Build and sustain a culture of product knowledge training with the Sales Team.
• Maintain mobile merchandisers at the front of store.
• Maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities, service expectations, and Customer throughput.
• Maintain 2-tier and 3-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage, in over $9M stores.
• Own Worksheet Feed/Food Order process in over $9M stores.
• Support Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Experience:

Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:

High school diploma or the equivalent is required. Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Experience with customer Service and selling skills.
• Excels in a fast paced work environment.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours
• Promote a safe and productive work environment for Team Members…