Retail Sales Associate

Full‑Time Retail Sales Associate

We are currently looking for the right Full‑Time Retail Sales Associate to join our team! Hourly wage $10.75 to $13.00 per hour, plus commission up to 8% on transactions (average additional $2.41 per hour). Pay rates not below local minimum wage.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after completing six months of active full‑time service. Eligible employees receive an additional week after completing one year of active employment and two weeks after each anniversary thereafter (adjusted to state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months to be used before first anniversary, and 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement up to $2,000 per year via First Cash Education for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks!
• Auto‑enrollment in First Cash 401(K) program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. As a Pawnbroker / Retail Sales Associate you partner with the entire staff to ensure customer service on both the lending and retail sides of the business. You greet, engage, and interact with customers to process sales, loans, and other transactions. You assist customers with inquiries and problem resolution.

You work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

General duties may include, but are not limited to:

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items per established policies.
• Answers incoming calls per company standards.
• Communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, demonstrating respect and effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• No restrictions on assisting customers outside the building or retrieving products from exterior storage.
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to serve customers and work in a team‑oriented environment.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Flexibility to work at multiple locations and a flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate POS systems and office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Detailed information is provided during the interview process.

Note:

This description is not intended to be an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Duties may change for reasonable accommodation or other reasons.

Applicants will be required to agree to a binding arbitration agreement to resolve disputes.

First Cash Holdings, Inc. is an Equal Opportunity Employer.