Communit Care Worker

Community Care Worker I

• Agency: Health & Human Services Comm
• Department: CCSE Region 11 Eligibility Det
• Posting Number: 12321
• Closing Date: 06/30/2026
• Occupational Category: Community and Social Services
• Salary Range: $2,694.33 - $3,946.25
• Shift: Day
• Travel: Up to 80%
• Full Time/Part Time: Full time
• Location: EDINBURG, 2520 N CLOSNER BLVD

Employee benefits include employer‑paid health insurance, vacation leave, sick leave, paid holidays (15 per year on average), and a defined retirement plan with lifetime annuity.

Staff are well organized, able to multi‑task, possess the ability to learn policy regulations, thrive in a challenging fast‑paced environment, have good communication skills, a positive attitude, strong work ethic, and a desire to help others.

Determines eligibility for Community Care Services Eligibility (CCSE) program services. Conducts home visits, interviews older or disabled individuals, documents information, determines need for services, develops service plans, verifies data, explains program benefits and requirements, refers individuals for appropriate services, ensures authorizations are registered in automated systems, authorizes and monitors CCAD services, ensures services meet needs, refers to other programs and agencies, completes special assignments and reports, maintains confidentiality, verifies case information using multiple automated systems, explains program benefits and requirements, understands and adheres to HHS and CCSE policies and procedures, provides outstanding customer service in person, over the telephone and via e‑mail, and maintains a positive and productive attitude while working in a fast‑paced environment.

• Attend work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Interview applicants, individuals receiving services, and resource persons; conduct telephone and/or home/site visits to assess need for services and provide information and referrals to other resources. (15%)
• Conduct reviews to determine eligibility and functional needs. (20%)
• Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs. (10%)
• Maintain case record documents and enter information in an automated system, establishing a record for each individual receiving service. (20%)
• Monitor through contacting individuals receiving services to determine if services are meeting the individual’s needs. (15%)
• Develop/coordinate/review service plans with individuals receiving services and their families, provider agencies, and other state agency staff, and authorize services appropriately and accurately to meet the individual’s needs. (15%)
• Prepare basic level ongoing or special narratives or statistical reports. (5%)

Current Valid Driver’s License.

• Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish time frames, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

• Application indicates willingness to travel at least 80% of the time to attend training, meetings, and to provide support to other offices.
• Experience using email and other automated applications, such as Microsoft Office products.
• High School Diploma or equivalent is required.

Candidate must have reliable transportation and be able to attend training, which may require overnight stay. This position is included in a career track series and will be filled at the Worker I level. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level.