Concierge

Job : AM15043
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 09/12/2025
Closing date: 09/02/2026

• £250 up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
• Long service recognition – Cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening and weekends
• Deliver exceptional customer experiences all the time

• As concierge you will offer assistance, including luggage handling and package deliveries, to guests to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Assist guests with luggage and other requests as necessary.
• Deliver guest mail, newspapers and express checkout bills to rooms.
• Demonstrate a high level of customer service at all times.
• Collect room service and breakfast cards.
• Enhance fire procedures and be able to react in case of an emergency.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Assist and support other departments as necessary.