Chaiiwala and Brand Operations Leader

Chaiiwala and New Brand Operations Leader Corporate - Splendid Hospitality (Field Based)

Contract:

Full Time
Salary:
Competitive

Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

Reporting to the QSR Managing Director, the Chaiiwala and New Brands Operations Leader plays a critical role in driving operational excellence and supporting the growth of Splendid Hospitality’s QSR portfolio.

This role is responsible for the successful integration of new and extended QSR brands within the Group, while ensuring consistent performance and brand standards across Chaiiwala. Acting as the voice of field operations, you will define operational priorities, drive strategic initiatives and enhance both profitability and guest experience.

You will ensure restaurant teams are fully set up for success — delivering exceptional guest experiences, strong P&L performance and safe, compliant operations. The role also leads the operational execution of new restaurant openings, brand launches and refurbishment projects, working cross-functionally with Operations, Development, Construction, Training, Facilities, HR and Health & Safety to ensure every site is launch-ready and positioned for strong trading from day one.

This is a high-impact leadership role for someone who thrives on growth, performance improvement and operational precision in a fast-paced QSR environment.

• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at all our properties
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services physical wellbeing & financial aid.
• Life Assurance
• 33 holiday days
• Automatic Enrolment into a workplace pension scheme

Splendid Hospitality is one of the UK’s most successful and fastest-growing hospitality groups. Our diverse and dynamic portfolio spans hotels, restaurants, and care homes across the country—from London to Edinburgh, Bristol to York.

We are proud to own and operate a collection of well-known brands and distinctive properties, including:

• The award-winning 5-star Hilton London Bankside
• The luxurious Grand Hotel in York
• The UK’s first Four Points Flex by Sheraton (Marriott), newly developed in London Euston
• Nine IHG hotels, including Holiday Inn Brentford Lock and boutique Hotel Indigos in Edinburgh and York
• Six Accor properties across the UK

Beyond hotels, we operate 38 KFC restaurants across the Midlands and North East, 3 Chaiiwala restaurant
s and 3 three care homes in Sussex—demonstrating our unique breadth across the hospitality and care sectors.

Driven by entrepreneurial spirit and a passion for service, we continue to grow and evolve, creating exceptional experiences for our guests, teams, and partners.

• Brand Operations Leadership- Serve as the primary operations representative for new brands and expansion of existing brands, ensuring alignment with business objectives.
• Performance Management- Monitor and drive operational KPIs to deliver and exceed budgets / forecasts. Including speed of service, food quality, labour, throughput, guest satisfaction. Identify performance gaps and partner with field teams to implement solutions. Across CW, new brands
• Lead Restaurant Managers for CW, newly acquired and expanded QSR brands – Assume full day-to-day operational responsibility & provide guidance on best practices, operational challenges, and new initiatives.
• Change Management & Brand Standards- Ensure all operational changes are clearly communicated, understood, and adopted. Evaluate brand execution in the field and drive consistency.
• New…