Groups, Conference and Events Executive

Why Join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Events and Groups Executive. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Sales and Events Team.

We believe it is our personality, style and friendliness that makes Apex Hotels.

This is an on-property role where you will be based in our hotel office space located at Apex City Quay Dundee, Apex Waterloo, Apex Grassmarket and head office on a rotation basis. Within our Events and Groups team we work to a rota, with core hours covering the office hours between 8:30am – 6pm.

As GCE Executive you will be responsible for effectively promoting all event & group services and functions across our group of hotels to achieve maximum sales revenue and client satisfaction for each booking. You will be the key point of contact for all group accommodation and event enquiries and working as a team, you will be integral in ensuring the achievement of all departmental revenue targets, budgets and KPIs.

Managing the process from initial enquiry through to post-event follow‑up, ensuring a seamless and memorable experience for guests.

• Manage incoming Group room, Conference and Event enquiries in accordance with all departmental SOPs from initial contact to final billing, including enquiries from direct bookers across all market segments, MICE agents and third‑party partner platforms.
• Enter all details into company systems (PMS/Sales & Catering/Restaurant systems), reporting on all activity conducted with each enquiry and booking.
• Proactively promote group wide hotel facilities to maximise revenue from group accommodation and events. Striving to exceed all department KPI’s and targets.
• Meet all company standards of procedure for enquiries and existing bookings with key focus on conversion and maximising profitability.
• Responsible for ensuring all assigned client group accommodation and/or event details are communicated expertly, with the highest degree of accuracy and attention to detail via Operational Function sheets.
• Accountable for preparing and issuing all associated admin to the highest standard in terms of accuracy and aligned to event life‑cycle deadlines, such as but not limited to proposals, contracts, invoices, deposit payments, in line with company standards.
• Maintain accurate records of all bookings using the hotel’s CRM or booking system.
• Proactively liaise with clients to understand their needs and tailor event packages; accordingly, through in‑person appointments and virtual meetings, including carrying out on‑property client appointments and show rounds.
• Coordinate and build relationships with internal stakeholders and colleagues to ensure smooth event execution.
• Follow up with clients post‑event to gather feedback and secure repeat or multiyear business and/or carry out proactive sales calls as instructed.

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous experience in hotel events, group reservations, or a similar hospitality role.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in hotel booking systems (e.g. Opera, Delphi, Infor SCS) is desirable.
• A proactive and customer‑focused approach.
• Ability to work under pressure and adapt to changing priorities.

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• In‑house company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• £200 referral…