Casual Reservations Agent
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-20
Listing for:
Klarent Hospitality Limited
Per diem
position Listed on 2026-02-20
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”
The Person :- Warm, engaging and passionate about delivering exceptional guest service
- A strong communicator with excellent written and verbal skills
- Positive, friendly and caring, with a natural desire to make guests smile
- Ambitious, hardworking and confident working as part of a supportive team
- Eager to learn - previous OnQ PM experience is advantageous but not essential
- Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
- Provide accurate information, capture guest details and ensure all bookings reflect guest needs
- Maximise revenue through upselling and department incentives
- Handle guest feedback with professionalism and true luxury service
- Work 5 days per week, including a rotation of weekends and bank holidays
- Deliver exceptional guest service through confident communication and tailored support
- Maintain accurate reservation data and up-to-date guest information
- Respond promptly and professionally to enquiries, requests and feedback
- Demonstrate excellent product knowledge and an understanding of hotel offerings
- Contribute to a seamless guest journey from enquiry to arrival
- Hourly Rate of £12.36
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic hotels.
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