Front office Night Team Member

Salary: 13.95/hour
Required applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Night Receptionist, you…

• Are the ‘face of Ibis Edinburgh Centre South Bridge
  ’, extending a warm welcome to our guests during the night, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• Ensure a wonderful guest experience.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

• Prior experience working with OPERA Cloud
• Fluency in English
• Customer Service

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.