Night Front Office Crew

Description

We are looking for someone to join our Night Reception Crew for 16 hours per week.

At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.

At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech-savvy service with stylish and functional spaces to surprise and delight our guests. Our Front Office is the hub of the guest experience at YOTEL – it’s our version of reception, concierge, and guest relations all rolled into one.

As Night Front Office Crew, you’ll deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will be responsible for, but not limited to, ensuring the greeting of all YOTEL guests and assistance is given with luggage as needed. You’ll also work closely with other departments to deliver a seamless and memorable guest journey.

• Complete guest check ins and check outs accurately and efficiently
• Greet and acknowledge guests in a warm, friendly, and professional manner.
• Deliver exceptional guest service and create positive guest experiences at all times.
• Respond promptly and professionally to guest enquiries, concerns, and requests.
• Handle guest complaints effectively, escalating where appropriate.
• Work closely with Housekeeping, Fix it, and Food and Beverage teams to support smooth hotel operations.
• Maintain accurate records of overnight incidents, guest requests, maintenance issues, and handovers.
• Assist with preparing the hotel for daytime operations, ensuring effective communication during shift handovers.
• Perform additional duties as assigned by the Front Office Manager and Night Manager.

• Previous Customer Service or Front Desk experience – Hospitality experience is a plus
• Strong communication skills with a positive, can-do attitude
• A team player who thrives in a fast paced, ever‑changing environment
• Confidence, curiosity, and energy
• Flexibility to work shifts including evenings, weekends, and holidays.

• A supportive and inclusive working environment
• Meals on Duty:
  Fuel your success with free meals on duty, ensuring you are nourished and ready to conquer challenges during your work hours
• Long service incentives:
  Dedication deserves celebration! Our long service incentives honour your commitment with special rewards and recognition for your loyalty over the years
• Refer a Friend Scheme:
  Spread the word and reap the rewards
• Complimentary use of our well‑equipped on‑site gym
• Discounted room rates

And many more...

Does this sound like you want to take part? If so, we’d love to hear from you.

We’re looking for people who love hospitality, love people, and love a little bit of fun  you want to help us shape the future of hotels – apply today.