Front Of House Manager - Part Time

Front of House Manager

The Front of House Manager role ensures all team members are fully trained in all key aspects to deliver the key mission set out by the business. As the face of Team Sport customer service you must always strive to deliver a world‑class customer experience whilst maximising secondary spending throughout all key areas. As Front of House Manager your key role will be based in the reception area of the business.

• Ideally at least 1 year of team leader experience within the Leisure/Hospitality Industry
• The ability to work flexible hours, including evenings and weekends
• Enthusiastic and proactive
• The ability to lead, manage and motivate a team to drive results
• Approachable and friendly – a real people person

• Managing and leading the Front of House team
• Meet and greet customers, providing a fantastic customer experience for all
• Directly manage the day‑to‑day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
• Ensure the Brand Standards are adhered to at all times
• Make sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
• Managing all administration, including rotas, compliance with Health and Safety, stock control and training
• Take part in Recruitment Sessions at track
• Work with the General Manager to achieve and exceed levels of profitability

This is a part‑time position; shifts are based on 30 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return we offer a great place to work, quarterly bonuses and career progression.

Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.