Receptionist, Hospitality ​/ Hotel ​/ Catering

A fantastic opportunity for a Receptionist to join our team at Kimpton Charlotte Square on a Full-Time contract
! You will earn £13.20 per hour – equal to £27,456.00 salary
.

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth‑watering food in BABA restaurant, or guests from far and wide being pampered in our state‑of‑the‑art Spa – we cover it all!

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and Inter Continental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
• 28 days holiday each year, including bank holidays; this increases up to a maximum of 33 days (Pro‑Rated) & Enhanced Family Leave (you can ask more details at the interview).
• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can‑do attitude and commitment to service.
• A genuine drive to deliver results and embrace opportunities to create exceptional guest experiences, including recognising and enrolling guests into our loyalty programme and confidently identifying upselling opportunities.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

At IHG, we believe there’s Room for You:
Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Our passion is YOU…come as you are!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if…