Assistant Sales & Events Manager

Assistant Sales & Events Manager – Norton House Hotel & Spa

Location:

Newbridge, Scotland, EH28 8LX

Salary:
Starting at £18.32 per hour + service charge + excellent colleague benefits
Job Type: Full‑time | Permanent | 5 days out of 7

• Support the smooth delivery of events from first enquiry to final execution, working closely with the Sales & Events Manager.
• Manage departmental processes, including enquiry allocation, forecasting, reporting and maintaining accurate data across Opera, Tableau and internal systems.
• Prepare weekly meetings, update demand calendars and ensure revenue and pipeline information is consistently reliable.
• Convert enquiries into confirmed bookings, guiding clients through weddings, private dining, corporate events and celebrations.
• Build trusted relationships, offer tailored recommendations and ensure every detail is delivered to the highest standard.
• Support and motivate the Sales & Events team, coordinate diary tasks and maintain structured processes that enhance performance and consistency.

• Proactive and enthusiastic with a welcoming and friendly nature.
• Passion and pride in delivering exceptional, high‑quality, personalised service to ensure guests’ experiences are memorable.
• Confident and personable hospitality professional with strong passion for sales and events.
• Experience in managing the operational heartbeat of a busy Sales & Events office, including forecasting, reporting and enquiry management.
• Experience supporting or leading event planning and coordination, with a proven ability to convert enquiries into confirmed business.

• A competitive hourly rate of £18.32 plus a share of service charge.
• Welcoming, inclusive culture celebrating long‑term friendships and diversity.
• Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free on‑site parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & life assurance scheme.
• Online retail discount platform offering savings with high street retailers and restaurants.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (e.g., afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards and an annual awards ceremony.
• Regular team gatherings and appreciation events.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.