Supervisor at Heritage Portfolio

Job Introduction

Heritage Portfolio are looking for an enthusiastic individuals to join the team at Royal Botanic Garden Edinburgh.

The Supervisor plays an important role in delivering exceptional food, beverage, and event experiences at the Royal Botanic Garden Edinburgh. This role supports the daily operation of café services as well as the delivery of private and public events held across the Garden.

Working under the guidance of the Retail and Events Managers, the Supervisor will help ensure high standards of service, smooth event delivery, and an excellent visitor experience at one of Scotland’s most renowned visitor attractions.

It is one of the world’s leading botanical gardens, home to a spectacular and diverse living collection of plants. Set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanic Kitchen Garden!

Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!

What you’ll do:

• Support the daily running of café operations to ensure efficient service and excellent customer experience while ensuring compliance with food safety, allergen, and health & safety regulations.
• Provide on-shift supervision and guidance to café and event staff while creating a positive and collaborative working environment
• Maintain high standards of food and beverage presentation, cleanliness, and service.
• Handle customer queries, feedback, and complaints professionally
• Assist with stock monitoring and operational organisation where required.
• Assist the Retail & Events managers in the delivery of private functions, corporate events, weddings, and public events across the Garden supporting setups, service coordination & breakdown.

What you’ll bring:

• Experience working as a Supervisor in hospitality, café, catering or events environments
• Strong customer service and communication skills
• Ability to supervise teams during busy service periods and work well under pressure in busy environments
• Flexible adaptable and reliable approach to work
• Knowledge of food hygiene and health & safety standards
• Friendly, professional, and approachable with strong organisational and communication skills

Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events.

Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.