General Manager

Elior Stadia – Bringing the Buzz to Matchdays & More

We are looking for an experienced operational leader from the catering or hospitality sector to take responsibility for a major football stadium catering operation.

This is a hands-on leadership role requiring a strong background in operational delivery, commercial performance and client relationship management. You will lead a large-scale catering and hospitality operation with annual revenues of £1.8m–£2.5m+, ensuring exceptional fan experiences across matchdays, conferences, hospitality events and non-matchday business.

You will be comfortable operating in a fast-paced, high-profile environment, leading large teams, managing stakeholder relationships and delivering consistently strong financial and operational results.

As Operations Venue Manager, you will take full responsibility for the overall performance of a major stadium catering operation, ensuring outstanding service, strong financial results, and a high-performing team culture.

• Lead, develop and inspire a high-performing on-site team to deliver exceptional matchday and event experiences
• Take full ownership of P&L performance, driving revenue growth, cost control and overall commercial success
• Act as senior operational lead, building strong relationships with clients, stakeholders and key partners
• Ensure full compliance with Food Safety, Health & Safety, COSHH, legal and environmental standards, embedding a strong safety-first culture
• Drive operational excellence through continuous improvement and innovative, fan-focused hospitality delivery
• Oversee recruitment, training and development to build a capable, motivated and resilient workforce while ensuring clear team communication

Working Pattern: 5 out of 7 days

Job

• Proven operational leadership experience within contract catering, hospitality, stadia, events or large-scale venue environments
• Experience managing operations with annual turnover between £1.8m and £2.5m+
• Strong client relationship management experience, acting as the primary point of contact for key stakeholders
• Previous experience as an Operations Manager, Senior Operations Manager, General Manager or equivalent leadership role
• Demonstrable experience leading large, multi-functional teams in fast-paced environments
• Strong commercial and financial management skills with full P&L responsibility
• Flexibility to work evenings, weekends and matchdays as required by the business
• Stadium, arena, conference centre or event venue experience
• Contract catering experience
• Experience delivering premium hospitality alongside high-volume retail catering

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

We’re a people-first business with over 10,000 colleagues across the UK
, serving everything from stadiums to hospitals, schools to workplaces. Our mission?
Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

At Elior,
diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!