Front Office Manager
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-26
Listing for:
Scotsman
Full Time
position Listed on 2026-06-26
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Management, Hospitality & Tourism, Front Desk/Receptionist
Job Description & How to Apply Below
About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries, feedback and challenges
- Develop and implement plans to ensure front office initiatives and hotel targets are achieved
- Be responsible for recruitment, training, rota planning and performance management of the Front Office team
- Lead and manage the Front Office team, fostering a culture of growth, development, accountability and high performance
- Build and maintain effective working relationships with all key stakeholders
- Establish and deliver an effective planned guest engagement programme
- Ensure adherence and compliance with all relevant legislation
- Oversee Reception, Concierge and Night Team operations, ensuring service standards are consistently achieved and exceptional guest experiences are delivered at all times
- Proven experience in a Front Office management role within a hotel environment
- Excellent leadership skills with a hands‑on approach and lead‑by‑example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience using hotel property management systems, preferably Opera Cloud
- Strong communication and interpersonal skills
As our Front Office Manager, you will join a team that is passionate about delivering exceptional service. Previous experience in a similar management role within a hotel environment is essential.
What We Offer:- TRONC electronic tips – Our staff keep 100 % of tips earned in venues
- Wagestream – Stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing
- 30 % off of food and cinema tickets in all of our venues across Scotland
- Quarterly bonus payment
- Hotel and Apartment discounts
- Access to Scotsman Perks Benefits Portal
- Staff meals on duty
- Flexible working opportunities
- Career development through our Scotsman Steps training programme
- Head Office Development Days
- Refer a Friend Scheme
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