Food & Beverage Supervisor

Mount Royal Hotel Edinburgh by the Unlimited Collection is looking for a charming and engaging individual with a passion for service excellence to join our team as a Food and Beverage Supervisor.

• Assist the Food and Beverage Manager in building a team through effective leadership and setting the right example
• Work with the Food and Beverage Manager to take responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work
• Be highly courteous and give our guests memorable service and a lasting impression
• Provide exceptional service by demonstrating full knowledge of our products and facilities
• Ensure that the daily task list is completed effectively
• Work collaboratively with your colleagues to deliver captivating experiences
• Take initiative in accommodating our guest's needs in a resourceful manner
• Assist the Food and Beverage Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery
• Deal with guest complaints by following the correct procedures
• Positively promote sales awareness within the department and maximize sales opportunities

• Excellent guest engagement skills
• Previous Hospitality experience
• Ability to demonstrate excellent customer service skills
• Previous experience handling customer requests and complaints
• Well organised, outgoing and service minded
• The ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.