Reception Supervisor - Moxy

Reception Supervisor – Moxy Edinburgh (Full‑time contract)

The Reception Supervisor is a confident, organised and detail‑oriented support for the Moxy Edinburgh team.

• Ensuring clear communication with the crew regarding group handovers, managing changes to rooming lists and arrival materials, and maintaining accurate daily records and action plans.
• Completing reservation checks for all individual reservations, updating all third‑party information, and ensuring all relevant alerts and routing are created.
• Ensuring all pre‑paid reservations and virtual cards have been charged.
• Ensuring pre‑arrival emails are sent to relevant guests.
• Scheduling amenities as required.
• Using Marriott Systems to ensure relevant reception tasks are reviewed and completed.
• Being the Bonvoy Connector to ensure standards are delivered and that individual and crew targets are achieved.
• Ensuring all related internal and brand standards are met.
• Providing induction and Opera proficiency training to new crew members.

• Driving Marriott Bonvoy loyalty performance against agreed goals.
• Maintaining and helping develop reception service standards through all crew members.
• Delivering periodic refresher training to crew members and supporting Crew Leaders in identifying and proactively addressing proficiency development opportunities within the crew.
• Communicating positively and effectively with all stakeholders: hotel management, Crew Leaders, crew members, on‑property maintenance colleagues, 3rd‑party affiliates and guests.
• Ensuring accuracy and compliance with all legal, internal and Marriott data reporting and system processes.
• Having a positive mental attitude with the capacity to make quick and decisive decisions with out‑of‑the‑box thinking.
• Displaying creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results.
• Gaining the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Maintaining confidentiality of proprietary materials and information.
• Supporting all aspects of front and back of house operations as required, including food preparation, beverage and food service, and day‑to‑day cleaning tasks.

• Exceptional communication.
• Attention to detail and care in all you do.
• Proficiency with Opera Express.
• Strong skills in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook.
• Strong organisational skills.
• Comfortable in complaint management, problem resolution and service recovery situations.

• This role is a great gateway to progress into a Crew Leader or management role.
• Continuous training and support is available through Marriott programs and internally aligned to your development plan.
• The team offers a fully supportive culture – with high‑level talent available to learn skills from.

• High School diploma or equivalent required.
• Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest‑facing Services.

• Health Cash Plan.
• Discounted room rates for you, as well as your friends and family, at Marriott hotels worldwide.
• Discount on food and beverages at Marriott hotels worldwide.
• Pension scheme.
• Twenty‑eight holidays (annually increasing to a maximum of thirty‑three holidays).

A personality assessment can be part of the recruitment process.