Cluster Housekeeping Manager

About Us:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

As Cluster Housekeeping Manager your role will include:

• Check arrivals and departure of guests and liaise with reception.
• Allocation of rooms to room attendants.
• Supply the highest possible levels of customer care and service both externally and internally.
• Ensure all corridors, rooms and customer service areas are maintained to a high standard.
• Assist in arranging contractors in case of repairs required, ensuring all equipment is maintained in a good and safe working order.
• Have a full working knowledge and implement all cleaning usage and storage procedures.
• Ordering stock
  , issuing stock, and practicing an effective stock control system.
• Have a full working knowledge of all areas within the department and assist in working in the linen room and with bedroom cleaning.
• Ensure all room attendants are inducted and trained to enable them to fulfil their duties.
• Ensure that any shortfalls in the housekeeping team performance are addressed.
• Ensure all expenditure is in line with budgeted targets.
• Organising staff duties, rota’s and timesheets.
• Assist in interviewing and recruitment of staff for the housekeeping department.
• Deal with customer complaints.
• Ensure the department complies with all legislative requirements such as COSHH and manual handling.

The ideal candidate will have:

• Strong organisational skills
• Excellent attention to detail
• Strong desire to achieve consistent exceptional standards
• Experience at supervisory or assistant manager level in a similar environment.
• Excellent communication skills, in particular to team members to engage and motivate.
• Excellent levels of customer service and engagement.

You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment, with good understanding of time limits per room for check outs and stay overs.

You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

If you think this is the role for you then apply now and one of our friendly team will be in touch.