Room Attendant

Location: City of Edinburgh

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

Main Tasks Offer exceptional guest care at all times

Clean and service guest bedrooms and bathrooms in line with company standards, ensuring rooms are clean, comfortable, safe and secure for our guests

Work in a timely and efficient manner to complete assigned tasks in line with productivity guidelines

Respond to and complete guest requests in a polite and professional manner

Maintain a clean and tidy working environment for the department, including storerooms, trolleys and corridors

Assist with cleanliness of other areas of the hotel as required

Support with cost control and environmental initiatives in the department, including linen rejects, control of consumables and utility consumption

Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management

Maintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in use Utilise all relevant systems correctly to complete tasks in a timely manner

Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification Genuine passion for delivering memorable moments to guests

Positive approach to changing service environments and priorities

Pro-active with a hands-on approach to delivering consistent results

Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative

Friendly team player with the ability to work effectively and efficiently with othersA confident communicator willing to make suggestions for improvements, and open to feedback from colleagues

Engaged with hotel initiatives to support the local community

Measurable Performance Indicators Demonstrating the Company vision, mission and values when interacting with colleagues and guests

Customer reviews

Achieving agreed KPIsFulfilment of the job skills checklist

Customer satisfaction scores e.g. Booking.com Regular review meetings with line manager

Available Ongoing LearningGROWonline BELONG induction and development courses

Academy Technical skills training

Team Coach‘Come Join Us’ Guest Care training

Opportunity to apply for internal development programmes, such as:

Junior Chef Development programme

Graduate programme

Level 2 Apprenticeships in Hospitality

NOTE:

The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our Room Attendant could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

Talent referral scheme

Thank You Week: from ice cream trucks to yoga classes and lots in between!

Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Room Attendant?

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
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