Guest Service Manager

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time.

Together, we make Every Moment Matter.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! We are currently seeking a Guest Relations Manager to join our vibrant team.

As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team. Our Guest Relations Manager loves the hustle and bustle of life! It’s not just about check‑in and check‑out, or serving cocktails in the bar. It’s the variety of everything in‑between and being an all‑rounder.

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department.
• Build and maintain effective working relationships with all key stakeholders.
• Deliver an effective planned guest engagement programme.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow‑up as required.

• Flexibility and a positive, Yes I Can! attitude.
• An eye for detail.
• Creative problem‑solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Live the Magic of Hospitality – be part of a team that creates exceptional experiences and memorable moments every day. Build a Great Career – we invest in your growth, learning, and career development. Experience the Team Spirit – inclusive, fun, and meaningful workplace. Lead with Your Ambition – your ideas, passion and drive matter. Enjoy Global & Local Perks – exclusive global benefits like special hotel rates and local perks.

Enjoy benefits such as – up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide; guaranteed minimum of 30% off for your Friends & Family; exclusive discounts on Breakfast, Food & Beverage, Spa and more.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.