Spa Attendant

Spa Attendant – L’Horizon Beach Hotel and Spa

Location:

St Brelades Bay, Jersey, JE3 8EF

Salary: £13.82 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We are currently seeking an enthusiastic Spa Attendant at L’Horizon Beach Hotel & Spa, part of Hand Picked Hotels.

As a Spa Attendant, you will be the welcoming face of our spa, creating a warm and memorable experience for every guest. From greeting visitors on arrival to handling phone enquiries and emails, you’ll deliver exceptional customer service at every touchpoint—expertly booking treatments and classes to suit each guest’s needs.

You’ll develop a thorough knowledge of the hotel, spa, and treatments on offer, enabling you to make thoughtful, personalised recommendations that help create truly special and relaxing experiences.

Maintaining a calm, clean, and beautifully organised environment is key to the role. You’ll ensure our spa is always fully stocked and ready to provide the highest standards of comfort and luxury for our guests.

Collaboration is at the heart of what we do, so you’ll build strong relationships with your colleagues and communicate clearly across shifts to ensure a seamless guest experience.

Full‑time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, on a variety of shifts, which may vary depending on business.

The shifts are as follows: 0600‑14:30pm and 12:45pm‑21:15pm on weekdays, 0700‑15:30pm and 12:00pm‑20:30pm on weekends. Flexible working hours can be accommodated where possible.

• A competitive hourly rate of £13.82, plus a share of service charge.
• A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
• Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (e.g., afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today remains a family‑owned group that offers unique luxury country houses and coastal retreats.

We are committed to protecting the environment, and our hotels have received the ‘Green Tourism’ accreditation.

• Proactive and enthusiastic with a welcoming and friendly nature.
• Passion and pride in delivering exceptional, high‑quality, personalised service.
• Experience in a customer‑service environment is preferable with knowledge of call handling & emails.
• Any fitness qualifications would be a bonus.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.