Hospitality Service Manager

What You’ll Be Responsible For

• Supporting the General Manager in overseeing all hotel operations
• Working hands‑on across departments to ensure smooth, efficient and guest‑focused service delivery
• Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
• Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
• Taking ownership of team engagement, training and ongoing development
• Leading by example to uphold high standards across all areas of the property
• Helping to create a positive, well‑organised culture where guests and colleagues feel valued

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

• Is an established Head of Department ready to take their first step into a broader management role
• Enjoys being hands‑on and visible, leading from the front rather than behind the scenes
• Is a natural people‑person who gains satisfaction from helping others grow and succeed
• Thrives in environments where learning, variety and development are encouraged
• Wants exposure to all areas of hotel operations to build confidence and capability
• Is motivated by responsibility, trust and the chance to make a real impact
• Understands that great leadership starts with connection, clarity and care

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.