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Guest Experience Lead — Front Desk; Hospitality

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Joivy
Full Time position
Listed on 2026-07-19
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 26437 - 32000 GBP Yearly GBP 26437.00 32000.00 YEAR
Job Description & How to Apply Below
Position: Guest Experience Lead — Front Desk (Hospitality)
Location: City of Edinburgh

Joivy Scotland in Edinburgh is seeking a Hospitality Guest Service Associate to welcome guests, check them in and out, respond to inquiries, and deliver prompt, professional service.

You will work primarily with guests in person and over the phone using Joivy’s platform, ensuring an excellent experience that builds trust and encourages return visits. Fluency in English is required; additional languages are a plus.

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