Reception Team Leader

Receptionist Team Leader Salary: £29,000 to £32,000 per annum depending on experience, plus company benefits

Location:

Edinburgh, EH3 8EJ
(with the possibility of covering the Perth and Glasgow offices when needed)

Contract:

Full Time, Permanent

Shifts:

37.5 hours per week, Monday – Friday, rotational shifts between the business hours of 8am and 5:30pm with 1 hour unpaid lunch break

Work model:
Fully onsite

Williams Lea seeks a Receptionist Team Leader to join our team!

Purpose of role:
As Reception Team Leader, you’ll be responsible for overseeing the daily operations of our corporate reception service – a critical part of the client and colleague experience. You’ll lead a team of 3 receptionists, setting high standards, implementing best practices, and ensuring seamless, five‑star service at every touchpoint. This is an opportunity for an experienced front‑of‑house professional who thrives in a corporate environment and knows how to lead from the front with professionalism, polish, and presence.

• Provide confident day‑to‑day leadership to the reception team, ensuring professional, courteous, and efficient service at all times.
• Take ownership of the reception service line — developing procedures, setting standards, and ensuring consistency across the board.
• Improve client care and help maintain relationships with key clients, promoting loyalty and long‑term engagement.
• Act as the main point of contact for VIP guests, clients, and senior stakeholders, handling all queries with discretion and efficiency.
• Own the management and execution of onsite office events, with the aim to create synergy with the Marketing team.
• Provide cover for Perth and Glasgow offices, and if required, take the lead in providing absence cover in those offices, working in partnership with the other onsite team leaders.
• Foster a culture of excellence, accountability, and continuous improvement within the team.
• Collaborate with facilities, security, and other business support teams to ensure the smooth running of all front‑of‑house operations.
• Monitor team performance, manage rotas and cover, and support training and development.
• Ensure all First Impression services, at each office, are achieving the baseline standard of service and seek opportunities to improve the environmental sustainability of the service – routinely reviewing hospitality, suppliers and products.
• Review technology/software used in the service area and benchmark to see if efficiencies can be made.

• Proven experience leading a corporate or professional services reception team — you’ve set standards, built teams, and delivered exceptional service.
• Strong operational experience managing or owning a service line — you’re confident balancing people leadership with service delivery.
• A natural communicator with presence and polish — someone who can build relationships at all levels, from clients to C‑suite.
• Professional, proactive, and solutions‑focused — calm under pressure and always one step ahead.

• 25 days holiday, plus bank holidays (pro‑rata for part‑time roles)
• Salary sacrifice schemes
• Retail vouchers – including our Tech Scheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle‑to‑work scheme
• Discounted gym memberships
• Referral Scheme
• Future career development prospects

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at  (we do not accept applications to this email address).