Cleaning Services Supervisor Job Edinburgh area,City of Edinburgh Scotland UK,Hospitality / Hotel / Catering

Location: City of Edinburgh

Role:
Cleaning Services Supervisor.

Grade and Salary:
Grade 5 (£26,707-£31,236).

FTE and working pattern: 0.6 FTE (22.5 hours per week- 1:30pm-9pm) part-time for 1 year.

Holiday Entitlement: 28 days annual leave plus 9 buildings-closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot-Watt University Riccarton campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

Key

Duties & Responsibilities

Day to day responsibility for all cleaners, directing, supervising, training and motivating to deliver the cleaning schedule for all the designated areas
Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
Ensure all buildings, residences, offices, classrooms etc. served by the team deliver a positive impression and are maintained to meet customer expectations and service level agreements
Work with the Senior Cleaning Team Leaders and Deputy to forward plan staff and work schedules for all areas to meet the requirements of the business throughout the year
Be responsible and accountable for quality control inspections, audits of accommodation and follow up where required. Manage stock levels and be accountable for same

Essential & Desirable Criteria Essential

Educated to HND level or similar or equivalent experience

Experience of working within a similar environment as outlined above

Experience or relevant qualifications in the hospitality industry

Good numeracy and IT skills

Competent in the use of relevant IT packages

Well-developed interpersonal skills

Demonstrable professional and proactive approach

Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment

Demonstrable provision of excellent customer service

Willingness to learn

Desirable

Experience of leading an operations team

Experience of supervisory practice and principles

BICS Trainer Certificate

Previous experience of working within a similar environment as outlined above

Experience of operating relevant catering and/or cleaning equipment

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award-winning work in Disability Inclusive Science Careers

About the Team

The Campus Services Directorate encompasses the Estates team, Oriam and Hospitality Services. Hospitality Services consists of Residential and Cleaning Services, the in house retail Catering operations, Events and Conferences and the Accommodation and Front Desk teams. Hospitality Services and all its teams have a dual focus of supporting the Students and Academic Schools whilst generating income from the use of facilities and its activities.

All the teams are very customer focused and the collective objective is:

To Deliver high Quality Consistent Services at all times in a Sustainable, Viable and Professional manner to all customers.
Residential and Cleaning Services is the largest of the teams that make up Hospitality Services and is responsible for cleaning all…