Cafe Bar Assistant

The Café Bar Assistant Role

You’ll report to the Cafe Bar Manager. You’ll also work closely with the rest of your team and frequent collaborators.

This post is responsible for providing exceptional customer service in our new café and bar on shift. This role is a This is a hands‑on role, located within Edinburgh Playhouse. The Café Bar assistant role is directly line managed by the Café Bar Manager.

Little Picardy takes a modern and sophisticated approach on informal dining, as well as being the perfect place for pre and post‑show bites and drinks. Little Picardy is a standalone venue, however, there will be an element of integration, providing access for Playhouse theatre audiences. Visitors can expect a premium, warm and welcoming experience that is a unique safe haven in the heart of the city.

• Becoming a brand ambassador for Little Picardy.
• Having a sound knowledge of food and beverage products and offering recommendations.
• Making great coffee and premium cocktails.
• Maintaining up to date knowledge of Edinburgh Playhouse as a venue, including current and upcoming shows.
• Ensuring the customer is at the centre of everything we do, providing an exceptional customer experience for all guests.
• Managing stock effectively ensuring minimal waste.
• Know and understand our sales targets and work to exceed them.
• Adhere to company policy on all associated operating procedures.
• Working with internal colleagues to coordinate pre-and post-show events.
• Reporting housekeeping and maintenance issues to the relevant personnel.
• Undertaking any other duties assigned by the Café Bar Manager.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

• Have a great work ethic and care about quality.
• Ability to stay calm under pressure.
• Communicate effectively.
• Hands on approach.
• Ability to work in a team.
• Confidence and energy, with a proactive nature and the ability to take initiative.
• Think creatively.
• Ability to work flexibly under pressure.
• Experience of providing excellent customer service.
• Experience of providing excellent customer service.

• Personal License holder.
• Barista trained.
• Cocktail making experience.
• First Aid at work.
• Level 3 Award in Food Safety. for Catering (desirable or willing to work towards)
• Level 2 Award in Food Allergen Awareness and Control in Catering (desirable or willing to work towards)
• Level 2 Award in HACCP for Catering (desirable or willing to work towards)

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion:
  Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well‑being.
• Sustainability:
  Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations:
  Encouraging the next generation in live entertainment by contributing to our outreach…