Reservations Executive

About Us

The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented Reservations Executive to join our team.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

As a Reservations Executive, you will play a vital role in ensuring smooth and efficient booking processes for our guests. You will be the first point of contact for potential visitors, handling reservation inquiries and providing personalised recommendations to enhance their stay. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

• Handling Reservations:
  Manage incoming reservations via phone, email, and online booking platforms, ensuring accurate and timely processing.
• Guest Communication:
  Provide excellent customer service, responding promptly to inquiries, confirming bookings, and assisting with any special requests.
• Maximising Revenue:
  Optimise occupancy levels by upselling room types, packages, and hotel services where appropriate.
• Coordination:
  Liaise with other departments, including front desk, housekeeping, and food & beverage, to ensure guest requests and expectations are met.
• Booking Systems:
  Utilise hotel reservation systems (e.g., Opera) to manage availability, rates, and reservations, ensuring accuracy at all times.
• Reporting:
  Assist in preparing daily, weekly, and monthly reservation reports for management.
• Maintaining Standards:
  Ensure all bookings and guest information are processed in accordance with the hotel’s policies and data protection regulations.

• Experience:
  
  Previous experience in a reservations, front desk, or customer service role, preferably within the hospitality industry.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to engage effectively with guests and colleagues.
• Organised & Detail-Oriented:
  Strong organisational skills with the ability to manage multiple tasks and ensure accuracy in all bookings.
• Proactive: A positive attitude with a proactive approach to problem-solving and guest satisfaction.
• Tech-Savvy:
  Proficient in using hotel reservation systems (e.g.Opera) and MS Office. Experience with online booking platforms is a plus.
• Team Player:
  Ability to work well within a team, collaborating with other departments to deliver exceptional guest experiences.

• Competitive Salary:
  Reflective of your experience and skills.
• Career Development:
  Opportunities for growth within The Scotsman Hotel and our wider hotel group.
• Training & Support:
  Full training provided to help you succeed in your role.
• Staff Benefits:
  Enjoy discounted rates at The Scotsman Hotel and our partner properties.
• Positive Work Environment:
  Join a supportive team in one of Edinburgh’s most prestigious hotels.