Receptionist, Hospitality ​/ Hotel ​/ Catering

Nestled in the heart of Edinburgh's charming Bruntsfield area, JA The Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort. Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh's vibrant city centre. Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences.

With 70 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike. Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.

JA The Bruntsfield is entering an exciting period of transformation, with a significant refurbishment planned over the coming year. As we continue to elevate our service standards and work towards Forbes Travel Guide expectations, our Reception team will play a vital role in creating exceptional first impressions and memorable guest experiences.

As a Receptionist, you will be the face of the hotel, delivering warm, genuine hospitality from the moment guests arrive. You will ensure every interaction reflects professionalism, efficiency and personalised service whilst contributing to the welcoming atmosphere that defines JA The Bruntsfield.

Working closely with the Front Office & Revenue Manager, Reservations Coordinator and operational departments across the hotel, you will help ensure every guest enjoys a seamless and memorable stay.

• Deliver friendly, professional and personalised welcomes and departures.
• Provide exceptional service throughout the guest journey.
• Support guests with enquiries, recommendations and requests.
• Resolve guest concerns confidently and professionally.
• Promote the facilities and services available within the hotel as well as showcasing knowledge of local area and Edinburgh tourism.

• Complete check in and check out procedures accurately.
• Manage guest accounts, billing and payments.
• Maintain accurate guest profiles and reservations.
• Support the achievement of IFG Mystery call standards.
• Contribute to the hotel’s journey towards Forbes Travel Guide standards.
• Communicate professionally with guests in person, over the telephone and across email communications.

• Bring the JA Resorts & Hotels service philosophy to life by being
  Warm, Real and Fresh
  every day.
• Participate in daily briefings, coaching sessions and continuous learning.
• Support colleagues in creating a positive, welcoming and professional Front Office environment.

• Work closely with Housekeeping, Food & Beverage, Maintenance and all hotel departments.
• Support the Reservations Coordinator and wider Front Office team to ensure excellent communication and operational efficiency.

• Previous Reception or Front Office experience within hospitality.
• Excellent communication and customer service skills.
• Confident telephone manner and strong organisational skills.
• Experience using PMS hotel systems.
• Knowledge of Forbes Travel Guide standards would be advantageous but not essential.
• A genuine passion for delivering outstanding hospitality.

• Guests receive consistently warm and professional service.
• Excellent Mystery Call and Mystery Guest audit results.
• Positive Trip Advisor and Medallia reviews with named mentions.
• Strong guest satisfaction and positive online reviews.
• A Reception team that contributes to JA The Bruntsfield’s continued journey towards becoming one of Edinburgh’s leading luxury boutique hotels.

At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:

• Discounts on overnight stays for you at JA The Bruntsfield and our five star sister property JA Mar Hall and Friends & family discounted hotel rates.
• 50% discount on food for you +3 guests, and 25% off beverages within the restaurant at JA The Bruntsfield, and JA Mar Hall.
• Uniform provided.
• Free meals provided daily.
• Recommend-a-Friend bonus scheme
• Employee assistance programme with access to private mental health and advice support for you and your family - confidential and exclusive.
• 50% discount on Spa treatments at our sister property, JA Mar Hall .
• Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
• Access to Wisdom, our confidential wellbeing support programme for you and your friends / family.