Front of House Supervisor

What is in it for you?

As part of the Hampton by Hilton Team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Pay Wise – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities

As Front of House Supervisor, you’ll be responsible for overseeing the Front Office and Food & Beverage teams, ensuring that guests receive excellent service throughout their stay. Key responsibilities include managing the front desk, supporting the bar team with F&B service, handling guest concerns, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained.

You will also assist the Head of Department with staff training, developing and enhancing guest service policies and procedures, and maintaining positive relationships with guests.

You’ll play an important role in supporting the smooth operation of both Front Office and F&B, ensuring our teams work together to deliver a consistently high standard of service.

Most importantly, as Front Of House Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

• Leadership skills:
  As Front Of House Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills:
  You should have excellent customer service skills to ensure guest satisfaction.
• Organisational skills:
  You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures:
  As Front Of House Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll have been familiar with common hotel computer systems and software.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards