Events Catering Manager | EICC

Job Title

Events Manager

Operations Manager

Edinburgh International Conference Centre (EICC), Edinburgh

Operations Supervisors, Team Leaders, Front of House Team Members

Nourish is a leading hospitality and catering partner, delivering exceptional food, beverage, and event experiences across a diverse portfolio of conferences, exhibitions, gala dinners, receptions, festivals, sporting events, and corporate functions. We are committed to innovation, outstanding customer service, operational excellence, and creating memorable experiences for every client and guest.

The Events Manager plays a critical role in the successful planning, coordination, and delivery of catering and hospitality services across all events within the venue. Working closely with the Operations Manager and wider leadership team, the Events Manager will ensure exceptional customer experiences, operational excellence, financial performance, and team development. The role requires a highly organised, commercially aware, and hands-on individual who can manage multiple events simultaneously, lead large operational teams, and consistently deliver outstanding food and beverage experiences that exceed client expectations.

• Lead the operational planning, management, and delivery of events across the venue, ensuring exceptional execution and customer satisfaction.
• Manage a wide variety of events including conferences, exhibitions, corporate receptions, awards ceremonies, gala dinners, festivals, public events, and high-profile functions.
• Coordinate all event logistics, ensuring effective communication between clients, sales teams, chefs, suppliers, and operational teams.
• Ensure detailed event briefs are produced and communicated effectively to all stakeholders.
• Act as a senior operational contact throughout event delivery, ensuring client requirements are met and exceeded.
• Oversee event setup, service delivery, and post-event breakdown activities.
• Proactively resolve operational challenges and ensure service recovery where required.

• Build and maintain strong relationships with clients, venue stakeholders, and event organisers.
• Ensure Nourish consistently delivers service that exceeds client expectations.
• Lead customer liaison processes throughout the event lifecycle.
• Implement effective systems for gathering, reviewing, and responding to client feedback.
• Drive a culture of continuous improvement based on customer insights and operational review.

• Lead, inspire, and motivate front-of-house operational teams to deliver exceptional service standards.
• Manage supervisors, team leaders, and event staff, ensuring clear accountability and performance expectations.
• Support recruitment, induction, training, and development of team members.
• Conduct regular performance reviews and provide coaching to maximise individual and team performance.
• Foster a positive working culture built on teamwork, innovation, engagement, and accountability.
• Ensure effective communication through regular team briefings, meetings, and event reviews.

• Maintain exceptional standards across all catering and hospitality operations.
• Demonstrate strong knowledge of food and beverage service, event management, hospitality trends, and industry best practices.
• Ensure compliance with all legislative and company requirements, including:
  • Food Safety and Hygiene
  • Health & Safety
  • Licencing Regulations
  • Employment Law
  • Fire Safety
  • Venue Policies and Procedures
• Manage staffing levels effectively to ensure operational requirements are met while controlling labour costs.
• Oversee procurement, stock control, storage, and usage of:
  • Crockery
  • Cutlery
  • Glassware
  • Linen
  • Uniforms
  • Disposable service items
  • Small equipment
• Ensure all operational resources are available and maintained to support service delivery.

• Manage event staffing and labour planning in line with budgetary targets and forecasted demand.
• Monitor event profitability and identify opportunities to maximise revenue.
• Investigate and address operational cost variances, revenue…