Senior Style Supervisor (Housekeeping

Additional Information

Job Number

Job Category Housekeeping & Laundry

Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
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Schedule Full Time

Located Remotely? N

Position Type Non-Management

W Edinburgh is hiring a Senior Style Supervisor (Housekeeping) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

Reporting to the Style Manager, as Senior Style Supervisor you will play a key role in ensuring the smooth running of the department, deputising for the Style Manager in their absence. We are looking for someone who enjoys managing others, is comfortable working with computer systems and administration, and understands the cleanliness standards required of a luxury hotel.

• Supervise the daily operation of the Style (Housekeeping) department
• Manage the team’s productivity
• Closely monitor and update Opera and HOTSOS systems
• Be the key liaison between Style, Welcome Office (Front Office) and Engineering to ensure clear and consistent communication on a daily basis
• Manage stock, including all room amenities and cleaning products
• Assist the Style Manager in recruiting and retaining talent
• Train Room Attendants, Public Area and Porters to become experts in their role
• Manage timekeeping records on a daily and weekly basis
• Assist the Style Supervisor team with inspecting guest rooms after cleaning to ensure quality standards are met where required
• Be a role model within the department, assisting the team to perform their role when required
• Take ownership of guest issues and see them through to resolution
  
  Ensure compliance with all Health and Safety protocols
• Develop teamwork throughout your team
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent

• A keen eye for detail
• Strong organization and multi-tasking skills
• Confidence interacting with guests
• Confidence in using online systems with a good level of IT literacy
• Good communication skills – both written and verbal English
• Previous experience working in five star, luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration…