Housekeeping Supervisor

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.

At Virgin Hotels, we celebrate creativity, individuality, and community. As part of Virgin Hotels, you’ll join a brand that believes in doing things differently — where personality matters as much as professionalism, and where every team member is valued for what they bring.

Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?

• Competitive salary, based on experience
• 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days
• Additional day off for your birthday
• Workplace Pension Scheme
• 4x your salary in Life Assurance
• Company sick pay scheme
• Enhanced Family Friendly Policies
• Teammate discount on Food & Beverage
• Discounted Room Rates
• Employee Assistance Program
• Learning & Development opportunities
• Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!

• Lead and support the Housekeeping team, ensuring guest rooms, public areas and back-of-house spaces are maintained to Virgin Hotels standards at all times.
• Allocate daily tasks, monitor progress throughout the shift, and ensure tasks are completed efficiently and within expected time frames.
• Conduct regular inspections of guest rooms, public areas and service areas to ensure cleanliness, presentation and quality standards are consistently achieved.
• Support the coordination of room status updates and ensure cleaned rooms are released in a timely manner to support the guest journey.
• Work closely with other departments to coordinate guest requests, room priorities, maintenance issues and operational requirements.
• Support the management and control of housekeeping supplies, linen and guest amenities, helping to minimise waste and maximise efficiency.
• Monitor and manage cost control measures to minimise waste and maximise efficiency.
• Support stock takes and inventory controls for departmental equipment, cleaning supplies, linen and guest amenities.
• Ensure all lost property procedures are followed and records are maintained accurately.
• Ensure compliance with all Health & Safety regulations, COSHH procedures and safe working practices, leading by example and reinforcing best practices.
• Conduct daily checks to ensure all housekeeping areas, pantries and storage areas are organised, clean and fully stocked.
• Ensure all equipment is in good working order and well‑maintained, logging any maintenance issues on Alice as required.

• Actively engage with guests when appropriate, responding positively to requests and helping to enhance their stay experience.
• Respond to guest requests, feedback and service recovery situations in a professional and timely manner.
• Collaborate with other departments to anticipate and exceed guest expectations.
• Uphold Virgin Hotels' brand standards, ensuring a consistently high level of cleanliness, presentation and service throughout the property.
• Support efforts to improve guest feedback metrics and overall satisfaction.

• Assist in training and mentoring teammates, supporting the management team to create a positive, collaborative, and high‑performing culture.
• Conduct daily team briefings to align the team on operational priorities, room status, service expectations and departmental updates.
• Lead by example, providing guidance, support and motivation to the team throughout the shift.
• Carry out room inspections and quality checks,…