In-Room Dining Supervisor - W

Additional Information

Job Number

Job Category Food and Beverage & Culinary

Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
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Schedule Full Time

Located Remotely? N

Position Type Non-Management

W Edinburgh is hiring an In-Room Dining Supervisor to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level.

Reporting to the In-Room Dining Manager, the In-Room Dining Supervisor at W Edinburgh will have overall responsibility for daily operations of the In-Room Dining team, ensuring guests receive a flawless service.

Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organised, detail-oriented and passionate!

• Create a positive working environment, while providing support and guidance to the room service team
• Ensure high levels of service are being achieved
• Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present
• Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs and special requests
• Maintain cleanliness of work areas, china, glass and silverware before serving it to guests
• Present physical and accurate check to guests and process payments on service
• Follow health and safety guidelines and policies to report accidents and injuries

• Strong organisation and multi-tasking skills
• The ability to stay calm under pressure
• The ability to prioritise
• Confidence interacting with guests
• Good communication skills
• A positive mindset
• A genuine passion for working in hospitality

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Enhanced holiday entitlement – starting at 28 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

At Marriott…