Assistant Night Manager Job Edinburgh area,City of Edinburgh Scotland UK,Hospitality / Hotel / Catering

Location: City of Edinburgh

Edinburgh Marriott Hotel Holyrood

Salary: £29,120 per annum

Job Type: Permanent

Hours:

Full-time

Town:
Edinburgh

The Marriott Edinburgh Hotel Holyrood is conveniently located in the heart of Edinburgh's historic and beautiful old town. This 4-star hotel and spa in Edinburgh is just a 15-minute walk from Waverley Railway station and the bustle of the city's main thoroughfare, Princes Street.

We are currently recruiting for an Assistant Night Manager to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What We Offer

£29,120 per annum
Permanent, full-time contract (40hrs per week)

Benefits

Worldwide employee discounts at Marriott Hotels;
Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As an Assistant Night Manager, you will assist with looking after the hotel at night and supervise the reception department in the absence of the manager. You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standard at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities Will Include But Are Not Limited To

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
To take pride and ownership of the smooth running and efficient organisation of the department in line with established procedures and standards;
To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
To work with all other departments in a suitably respectful, courteous and helpful manner;
To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity;
To ensure correct hand-over procedure of day’s business with regard to cover and cashiering;
To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
Assist in the general running of the hotel at night and support other departments in setting up for the next day;
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
To promote the company values and behaviours at all times.

The ideal person for this role will be…