Lady Libertine - Assistant General Manager

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Located within The Edinburgh Grand, Lady Libertine is a stylish, two-level cocktail bar and restaurant with a bold personality. The concept includes a relaxed café and wine bar at street level, and a vibrant, design-led cocktail bar in the basement featuring a mezzanine and a private “Vault” function room. The venue offers all-day dining, seasonally inspired sharing plates, and an energetic drinks and entertainment programme, with live DJs and events on weekends.

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

What you'll be doing...

• Be the General Manager's second in command, taking a leading role in the day-to-day operation and ensuring Lady Libertine consistently delivers an exceptional guest experience.
• Lead from the front with a strong and visible presence on the floor, particularly during busy service periods, actively engaging with guests and supporting the team.
• Take ownership of the guest experience across both floors, monitoring service flow, atmosphere, guest interaction and operational standards throughout the day.
• Build strong relationships with our guests, including regulars, and identify opportunities to personalise their experience and make every visit memorable.
• Lead service recovery and resolve guest concerns professionally, confidently and efficiently.
• Ensure every service is properly prepared, staffed and organised, leading opening, closing and handover procedures.
• Coordinate the bar, floor and kitchen teams to ensure a seamless operation and consistently high standards of service.
• Lead, coach and develop the Front of House team, setting clear expectations around service, behaviour, presentation, professionalism and guest interaction.
• Support recruitment, onboarding, probation reviews, performance management and regular coaching conversations.
• Identify skills and development opportunities within the team and deliver engaging training around hospitality, service standards, product knowledge, upselling and guest interaction.
• Work closely with the Bar Manager and Assistant Bar Manager to ensure teams are confident, knowledgeable and able to deliver an outstanding drinks experience.
• Support the delivery of the venue's commercial objectives by monitoring sales, guest spend and operational performance.
• Drive appropriate upselling and suggestive selling, helping the team maximise revenue while always protecting the guest experience.
• Support effective labour and payroll management, ensuring staffing levels are appropriate to business demand.
• Maintain a strong understanding of reservations and guest flow, ensuring enquiries, VIP requirements, special occasions and guest preferences are communicated and delivered effectively.
• Work closely with Sales and Events…