Corporate Receptionist

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Edinburgh City Centre

Hourly £13.45 40 Hours per Week

Availability required:
Monday to Friday 8-5pm

Reporting to:
Guest Services Area Manager

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own!

You will understand and enjoy the art of service, and be a true professional.

• Warm Welcomes:
  Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms:
  Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins:
  Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support:
  
  Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management:
  Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination:
  Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence:
  Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting:
  Connecting our visitors with where they need to be in the building